FAQs
1. What is the ordering process for custom apparel?
After requesting a quote, we will send you the price and details. If you agree with the quote, you can proceed with the payment. Within 3 days of payment, we will provide a sample apparel item for your approval. Once approved, we will begin full production.
2. How long does it take for my order to arrive?
Once you approve the design, your order will be shipped within 3 to 4 weeks. For orders within Puerto Rico, we deliver in person. For orders outside of Puerto Rico, you will receive tracking information once the order has been shipped.
3. Can I cancel my order?
Yes, you can cancel your order, but certain conditions apply. If you cancel before production begins, an initial production cost fee will be charged. If you cancel after production has started, the manufacturing costs already incurred will not be refunded, and the initial production fee will apply.
4. What if the design needs adjustments?
You can request up to three revisions after receiving the initial sample apparel item. Any additional change requests may incur extra fees due to the added production time and costs.
5. What happens if I don’t respond quickly to approve the design?
It’s important to respond within 24 hours to avoid delays. If we don’t receive timely approval, it could impact the delivery timeline.
6. What if items arrive with manufacturing defects?
If any item has manufacturing defects, we will provide a refund for the affected items. For issues affecting a large portion of the order, we ask that you contact us directly to discuss a partial refund.
7. What payment methods do you accept?
We accept payments that may be 50% upfront with the remaining balance upon completion, or 100% upfront, depending on the size and type of order.
8. Do you offer any discounts for large or recurring orders?
Yes, we offer discounts for large or recurring orders. Please contact us for more information about your specific project.
9. What if I need the order sooner than the estimated timeframe?
Unfortunately, due to the nature of our business, we do not handle rush orders.
10. Can I return the order if it doesn’t fit?
Yes, we accept returns for fit issues. However, we do not accept returns for color issues, as the color is approved by clients during the initial print.
11. Who owns the intellectual property rights to the design?
You retain all rights to the designs you provide to us. We only ask that you ensure you have the necessary rights to any content you share with us.
12. Is my personal information protected?
Yes, the information you provide to create an account is protected and is only used to manage your order and provide customer support. We do not share your personal information with third parties outside of those involved in order fulfillment.
13. How can I contact you for more information about my order?
You can contact us at [insert email or phone number]. We are here to answer any questions you may have about your order or our policies.
